Privacy Policy

Handrail Creations are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Handrail Creations website and governs data collection and usage. By using the Handrail Creations website, you consent to the data practices described in this statement.

‘The Company’ is Handrail Creations Limited. Registered in England, number 08845931.

‘The Website’ refers to a website owned and operated by Handrail Creations Limited.

The Company Website is comprised of various web pages operated by the Company.

Collection of your Personal Information

The Company may collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number. The Company may also collect anonymous demographic information, which is not unique to you, such as your postcode, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by The Website. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by The Company for the operation of its service, to maintain quality of the service, and to provide general statistics regarding use of The Website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through The Website or message boards, this information may be collected and used by others.

The Company encourages you to review the privacy statements of websites you choose to link to from The Website so that you can understand how those websites collect, use and share your information. The Company is not responsible for the privacy statements or other content on websites outside of its own family of websites.

Use of your Personal Information

The Company collects and uses your personal information to operate The Website and deliver the services you have requested. The Company also uses your personally identifiable information, with your permission, to inform you of other products or services available from The Company and its affiliates. The Company may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

The Company does not give, share, sell, rent or lease its customer lists to third parties. The Company may, from time to time and with your permission, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, The Company may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to The Company, and they are required to maintain the confidentiality of your information

The Company does not use or disclose sensitive personal information, such as race, religion or political affiliations, without your explicit consent.

The Company keeps track of the websites and pages our customers’ visit, in order to determine what Company services are the most popular. This data may be used to deliver customised content and advertising within The Website to customers whose behaviour indicates that they are interested in a particular subject area.

The Company will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on The Company or The Website; (b) protect and defend the rights or property of The Company; and, (c) act under exigent circumstances to protect the personal safety of users of The Company or the public.

Use of Cookies

The Website may use “cookies” to help personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenient feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise The Website pages, or register with The Website or services, a cookie helps The Company to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as invoice addresses, delivery addresses, and so on. When you return to The Website, the information you previously provided can be retrieved, so you can easily use The Website features that you previously customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience any interactive features of The Company services or websites you visit.

Security of your Personal Information

The Company secures your personal information from unauthorised access, use or disclosure. The Company secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

The Company will occasionally update this Statement of Privacy to reflect company and customer feedback. The Company encourages you to periodically review this Statement to be informed of how it is protecting your information.

Contact Information

Handrail Creations welcomes your comments regarding this Statement of Privacy: If you believe that it has not adhered to this Statement, please contact Handrail Creations at

We will use commercially reasonable efforts to promptly determine and remedy the problem.

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